Privacy Policy for SkillPath AU
This privacy policy explains how SkillPath AU collects, uses, discloses, and protects your information when you use our online platform and services, which include online course development, tutoring matching, career guidance, study planning tools, visa and relocation support, and academic skills resources.
Data Controller
SkillPath AU is the data controller responsible for your personal data. Our address is 120 Spencer Street, Level 5, Melbourne, Victoria, 3000, Australia.
Information We Collect
We collect information to provide and improve our services.
Information you provide directly to us:
When you register or use our services, you may provide personal details such as your name, contact information (like address), academic background, interests, payment information, communications with us, and any other information you choose to share.
Information collected automatically:
When you access our site or use this service, we may collect technical information about your device and usage, such as your IP address, browser type, operating system, referring URLs, site usage patterns, and information about how you interact with our platform. This is collected through cookies and similar technologies.
Information from third parties:
We may receive information about you from third parties, such as partners providing services integrated with ours, or publicly available sources, where legally permissible and relevant to the services we provide.
How We Use Your Information
We use your information for various purposes, based on different legal grounds:
To provide and manage services: This includes creating and managing your account, processing payments, delivering online courses, facilitating tutoring connections, providing career guidance, offering study tools, assisting with visa/relocation support, and providing academic resources. This processing is typically necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
To communicate with you: We use your information to send you service updates, respond to inquiries, provide customer support, and send important notices. This is based on our contractual obligations, legitimate interests in communicating with you, or your consent where applicable.
To improve and personalise services: We analyse usage data to understand how our services are used, identify areas for improvement, develop new features, and personalise your experience on our site. This is based on our legitimate interests in improving our offerings.
For marketing purposes: With your consent, or where we have a legitimate interest and it is permitted by law, we may use your information to send you promotional materials or information about services that may interest you. You can opt-out of marketing communications at any time.
For safety and security: We use information to protect our services, detect and prevent fraud, abuse, and other harmful activities, and ensure the security of our users. This is based on our legitimate interests and legal obligations.
To comply with legal obligations: We may process your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Legal Basis for Processing (for users in regions with data protection laws like GDPR)
We process personal data based on the following legal grounds:
Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering a contract.
Legitimate interests: Where processing is necessary for our legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms.
Legal obligation: Where processing is necessary for compliance with a legal obligation.
Consent: Where you have given clear consent for processing your personal data for a specific purpose.
Data Sharing and Disclosure
We do not sell your personal data. We may share your information with third parties in the following circumstances:
Service Providers: We use third-party service providers to perform functions on our behalf, such as payment processing, data hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
Tutoring Matching: If you use our tutoring matching service, we share relevant information between students and tutors as necessary to facilitate the connection and service delivery.
Partners: We may share information with trusted partners who provide services integrated with ours, such as institutions or organisations involved in visa and relocation support, as necessary to provide the requested services.
Legal Requirements: We may disclose your information if required to do so by law, in response to a legal process, or to protect the rights, property, or safety of SkillPath AU, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with other parties when we have your explicit consent.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data:
Right to access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure ('right to be forgotten'): In certain circumstances, you have the right to request that we delete your personal data.
Right to restrict processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data.
Right to object to processing: In certain circumstances, you have the right to object to the processing of your personal data.
Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to withdraw consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
International Data Transfers
As SkillPath AU is based in Australia, and our service providers may be located globally, your personal data may be transferred to and processed in countries outside of your own. These countries may have data protection laws that are different from the laws in your country. We take steps to ensure that your data is treated securely and in accordance with this privacy policy, including using appropriate safeguards such as Standard Contractual Clauses approved by relevant authorities where required.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your usage of our site, improve your experience, and for analytics and marketing purposes. You can manage your cookie preferences through your browser settings or potentially through tools provided on our site.
Children's Privacy
Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our site or through other appropriate means. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact Information
If you have any questions or concerns about this privacy policy or our data practices, you can contact us by mail at:
SkillPath AU
120 Spencer Street, Level 5
Melbourne, Victoria, 3000
Australia